New Damage Claim

Document the damage clearly to maximize your chances of reimbursement.

Airbnb claims must be filed within 14 days of checkout.

Reservation Info

Airbnb requires these to locate the booking in the Resolution Center.

Reservation Code

Listing ID (optional)

Property

Guest & Stay Info

Guest Name

Check-in Date

Checkout Date

Damage Discovered

You have 14 days from this date to file with Airbnb.

Guest Contact

Airbnb requires you to contact the guest before escalating to the Resolution Center.

I have contacted the guest via Airbnb messaging

Airbnb gives the guest 24 hours to respond before you can escalate. Contact them first via Airbnb messages — keep all communication on-platform.

Damage Items

Document each damaged item. The more detail, the stronger your claim.

Where was the damage?

What was damaged?

📸 Label every photo — Airbnb reviewers use these to verify your claim.

Total: $0.00

Additional Notes

Add any context that strengthens your claim — house rules violations, circumstances, prior condition.