Damage Claim Guide · VRBO

How to file a VRBO damage claim for Wall Damage

If a guest caused wall damage at your VRBO rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.

14-day filing window

Evidence checklist

Wide shot

Full-wall or full-room photo showing the damaged wall section in context — establishes location within the room and overall scale of damage.

Close-up

Close-up of each hole, gouge, crack, or significant scuff. For holes, photograph the depth by inserting a ruler or coin for scale. Multiple angles required for large damage areas.

Repair Quote

Written, itemized estimate from a licensed painting or drywall contractor covering patching, skim-coating, priming, and repainting. Specify the affected square footage and number of paint coats required to match the existing finish.

OtherOptional

Pre-stay baseline photo of the wall section in undamaged condition. Before/after comparison is the most effective evidence when a guest disputes whether damage was pre-existing.

VRBO filing steps

  1. File through the VRBO damage protection process within 14 days of checkout.
  2. Wall damage is a frequent dispute category on VRBO — pre-stay walkthrough photos of each wall surface are essential to counter pre-existing-damage arguments.
  3. Obtain a written estimate from a licensed drywall or painting contractor specifying scope, materials, and labor; avoid estimates from general handymen without licensing credentials.
  4. If the guest purchased a damage waiver, the claim routes through the program insurer — submit all evidence to the VRBO resolution form regardless.

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