Damage Claim Guide · VRBO

How to file a VRBO damage claim for Stains and Spills

If a guest caused stains and spills at your VRBO rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.

14-day filing window

Evidence checklist

Wide shot

Full-room photo showing the stained area in its broader context — establishes the scale of damage.

Close-up

Close-up of each individual stain with clear texture and color detail. Capture multiple angles if the stain is large.

ReceiptOptional

Receipt from a professional cleaning service if cleaning has already been completed before filing.

Repair Quote

Written, itemized estimate for professional stain removal or carpet/upholstery replacement. A lump-sum figure carries less weight than a line-item breakdown.

VRBO filing steps

  1. File through the VRBO damage protection process within 14 days of checkout.
  2. If the guest purchased a damage waiver or protection plan, the claim routes through the program insurer — attach all evidence to the VRBO resolution form regardless.
  3. Photographic contrast (clean pre-stay walkthrough vs. post-checkout stain photos) is the primary evidence requirement on VRBO.
  4. Obtain a written cleaning or replacement estimate from a professional vendor before submitting.

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