How to file a VRBO damage claim for Smoke Smell
If a guest caused a smoke smell at your VRBO rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Evidence checklist
Wide shot
Full-room photo immediately after checkout, with windows closed if possible, to document the smoking environment (ash trays, burn marks, discoloration on walls or ceilings).
Close-up
Close-ups of any physical evidence: ash, cigarette burns on surfaces or textiles, yellow/brown discoloration on walls, ceilings, or window treatments.
Repair Quote
Written, itemized quote from a professional odor remediation or deep-cleaning company covering ozone treatment, HVAC cleaning, and textile deodorization. Itemize each service separately.
ReceiptOptional
Invoice from a completed professional remediation service if treatment occurred before filing. Pair with the original quote to show the pre-authorized scope.
OtherOptional
Air quality assessment report or written statement from a certified remediation specialist confirming the presence of smoke odor. Strengthens the claim when physical evidence is limited.
VRBO filing steps
- File through the VRBO damage protection process within 14 days of checkout.
- Include documentation of your no-smoking house rule from the listing and any guest messages acknowledging it.
- A professional remediation quote itemizing each service (ozone treatment, HVAC cleaning, textile treatment) carries significantly more weight than a general cleaning invoice.
- If the guest purchased a damage waiver, the claim routes through the program insurer — attach all evidence regardless of coverage type.
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