How to file a VRBO damage claim for Pet Damage
If a guest caused pet damage at your VRBO rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Evidence checklist
Wide shot
Full-room photo showing the damaged area in context — establishes the location and overall scope of pet-related damage.
Close-up
Close-up of each specific damage point: claw marks on doors or flooring, bite marks on furniture, urine staining on carpets or upholstery, pet hair embedded in textiles. Capture multiple angles per damage point.
Repair Quote
Written, itemized estimate covering all affected categories: odor remediation (if applicable), carpet or upholstery cleaning or replacement, furniture repair or replacement, floor refinishing. Itemize each surface and service separately.
ReceiptOptional
Invoice from a completed professional remediation or cleaning service if treatment was completed before filing. Pair with the original scope-of-work quote.
OtherOptional
Evidence of an unauthorized pet: pet hair in post-checkout photos, guest messages referencing a pet, or a photo of pet-related items left behind (bowls, leash, bedding). Establishes policy violation if pets were not permitted under the listing terms.
VRBO filing steps
- File through the VRBO damage protection process within 14 days of checkout.
- Document the no-pets policy from the listing and any guest communications that confirm an unauthorized pet was present.
- Obtain separate written estimates for each damage category (odor remediation, carpet cleaning or replacement, furniture repair, floor refinishing) — bundled estimates without line-item breakdown are frequently challenged.
- If the guest purchased a damage waiver, the claim may route through the program insurer — submit all evidence to the VRBO resolution form regardless.
Build a stronger VRBO damage claim in minutes
HostClaim organizes your evidence, tracks your deadline, and walks you through every filing step.
Build your Evidence Packet · $29