Damage Claim Guide · VRBO

How to file a VRBO damage claim for Damaged Electronics

If a guest caused damaged electronics at your VRBO rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.

14-day filing window

Evidence checklist

Wide shot

Full-room photo showing the electronic device in its normal position — establishes its placement and that it was a fixture of the rental.

Close-up

Close-up of the specific damage: cracked screen, bent casing, liquid damage indicator, or visible internal damage. Power the device on (if safe) to capture a photo of any on-screen malfunction.

Receipt

Original purchase receipt or order confirmation for the device. Establishes pre-claim value and purchase date — critical for countering depreciation arguments.

Repair Quote

Written estimate from an authorized repair center or electronics retailer for repair or like-for-like replacement. Specify the model number in the quote.

OtherOptional

Pre-stay baseline photo of the device showing it in working, undamaged condition. Required to counter claims that the device was already broken before the stay.

VRBO filing steps

  1. File through the VRBO damage protection process within 14 days of checkout.
  2. Electronics claims require both proof of value (purchase receipt) and proof of damage (post-checkout photos and a professional repair estimate).
  3. Obtain a written repair or replacement estimate from an authorized service center or electronics retailer before submitting.
  4. If the guest purchased a damage waiver, the claim may route through the program insurer — submit all evidence to the VRBO resolution form regardless.

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