Damage Claim Guide · VRBO

How to file a VRBO damage claim for Broken Furniture

If a guest caused broken furniture at your VRBO rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.

14-day filing window

Evidence checklist

Wide shot

Full-room photo showing the broken piece of furniture in context — establishes its placement and overall condition.

Close-up

Close-up of each break, crack, or structural failure point. Capture multiple angles to show the extent of damage and rule out pre-existing wear.

Repair Quote

Written, itemized estimate for professional repair or full replacement from a furniture vendor or repair specialist. A per-item breakdown carries more weight than a lump sum.

ReceiptOptional

Original purchase receipt or proof of value for the damaged item. Establishes pre-claim replacement cost and counters depreciation arguments.

VRBO filing steps

  1. File through the VRBO damage protection process within 14 days of checkout.
  2. If the guest purchased a damage waiver, the claim routes through the program insurer — submit all evidence to the VRBO resolution form regardless.
  3. Pre-stay walkthrough photos showing the furniture in undamaged condition are the primary counter to depreciation disputes on VRBO.
  4. Obtain a written repair or replacement estimate from a professional vendor before submitting.

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