How to file a Booking.com damage claim for Damaged Electronics
About Booking.com damage requests
Booking.com acts as a facilitator only — it is not an insurer and does not guarantee payment. Submitting a damage payment request triggers Booking.com to contact the guest on your behalf; money moves only if the guest consents to the charge. If the guest refuses, Booking.com has no documented mechanism to compel payment or pursue the guest. Do not represent submission as guaranteed reimbursement in any host-facing copy.
If a guest caused damaged electronics at your Booking.com rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Evidence checklist
Wide shot
Full-room photo showing the electronic device in its normal position — establishes its placement and that it was a fixture of the rental.
Close-up
Close-up of the specific damage: cracked screen, bent casing, liquid damage indicator, or visible internal damage. Power the device on (if safe) to capture a photo of any on-screen malfunction.
Receipt
Original purchase receipt or order confirmation for the device. Establishes pre-claim value and purchase date — critical for countering depreciation arguments.
Repair Quote
Written estimate from an authorized repair center or electronics retailer for repair or like-for-like replacement. Specify the model number in the quote.
OtherOptional
Pre-stay baseline photo of the device showing it in working, undamaged condition. Required to counter claims that the device was already broken before the stay.
Booking.com filing steps
- Submit a damage payment request through the Booking.com extranet partner portal within 14 days of checkout.
- Attach photos of the damaged device, the original purchase receipt, and a repair or replacement quote from an authorized service center.
- Booking.com contacts the guest to request payment — reimbursement depends entirely on the guest consenting to the charge.
- Approval by Booking.com is a workflow milestone, not a payment guarantee — actual collection is a separate step premised on guest consent.
HostClaim helps you organize a stronger damage payment request. Whether payment is collected depends on the guest's consent — Booking.com does not guarantee reimbursement.
Start organizing your evidence