How to file an Airbnb damage claim for Wall Damage
If a guest caused wall damage at your Airbnb rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Platform Pro-Tip
AirCover requires you to submit your reimbursement request before your next guest checks in, or within 14 days of checkout—whichever is earlier. Time is critical.
Evidence checklist
Wide shot
Full-wall or full-room photo showing the damaged wall section in context — establishes location within the room and overall scale of damage.
Close-up
Close-up of each hole, gouge, crack, or significant scuff. For holes, photograph the depth by inserting a ruler or coin for scale. Multiple angles required for large damage areas.
Repair Quote
Written, itemized estimate from a licensed painting or drywall contractor covering patching, skim-coating, priming, and repainting. Specify the affected square footage and number of paint coats required to match the existing finish.
OtherOptional
Pre-stay baseline photo of the wall section in undamaged condition. Before/after comparison is the most effective evidence when a guest disputes whether damage was pre-existing.
Airbnb filing steps
- File via AirCover for Hosts in the Airbnb Resolution Center within 14 days of checkout — or before the next guest checks in, whichever comes first.
- Attach pre-stay baseline wall photos alongside post-checkout damage photos. Wall damage claims without before/after documentation are frequently disputed.
- Include an itemized contractor estimate covering drywall patching, priming, and repainting — general cleaning estimates are insufficient for structural wall repair.
- For large or multi-room damage, document each affected wall with separate photo sets.
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