How to file an Airbnb damage claim for Wall Damage
If a guest caused wall damage at your Airbnb rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Evidence checklist
Wide shot
Full-wall or full-room photo showing the damaged wall section in context — establishes location within the room and overall scale of damage.
Close-up
Close-up of each hole, gouge, crack, or significant scuff. For holes, photograph the depth by inserting a ruler or coin for scale. Multiple angles required for large damage areas.
Repair Quote
Written, itemized estimate from a licensed painting or drywall contractor covering patching, skim-coating, priming, and repainting. Specify the affected square footage and number of paint coats required to match the existing finish.
OtherOptional
Pre-stay baseline photo of the wall section in undamaged condition. Before/after comparison is the most effective evidence when a guest disputes whether damage was pre-existing.
Airbnb filing steps
- File via AirCover for Hosts in the Airbnb Resolution Center within 14 days of checkout — or before the next guest checks in, whichever comes first.
- Attach pre-stay baseline wall photos alongside post-checkout damage photos. Wall damage claims without before/after documentation are frequently disputed.
- Include an itemized contractor estimate covering drywall patching, priming, and repainting — general cleaning estimates are insufficient for structural wall repair.
- For large or multi-room damage, document each affected wall with separate photo sets.
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