How to file an Airbnb damage claim for Stains and Spills
If a guest caused stains and spills at your Airbnb rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Platform Pro-Tip
AirCover requires you to submit your reimbursement request before your next guest checks in, or within 14 days of checkout—whichever is earlier. Time is critical.
Evidence checklist
Wide shot
Full-room photo showing the stained area in its broader context — establishes the scale of damage.
Close-up
Close-up of each individual stain with clear texture and color detail. Capture multiple angles if the stain is large.
ReceiptOptional
Receipt from a professional cleaning service if cleaning has already been completed before filing.
Repair Quote
Written, itemized estimate for professional stain removal or carpet/upholstery replacement. A lump-sum figure carries less weight than a line-item breakdown.
Airbnb filing steps
- File via AirCover for Hosts in the Airbnb Resolution Center within 14 days of checkout — or before the next guest checks in, whichever comes first.
- Attach pre-stay baseline photos alongside the damage photos. The before/after contrast is your single strongest evidence asset.
- Include an itemized professional cleaning or replacement estimate; a receipt alone without a forward-looking estimate is often insufficient.
- Message the guest through the Airbnb platform before filing — a timestamped notification strengthens your documented record.
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