Damage Claim Guide · Airbnb

How to file an Airbnb damage claim for Stains and Spills

If a guest caused stains and spills at your Airbnb rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.

14-day filing window

Evidence checklist

Wide shot

Full-room photo showing the stained area in its broader context — establishes the scale of damage.

Close-up

Close-up of each individual stain with clear texture and color detail. Capture multiple angles if the stain is large.

ReceiptOptional

Receipt from a professional cleaning service if cleaning has already been completed before filing.

Repair Quote

Written, itemized estimate for professional stain removal or carpet/upholstery replacement. A lump-sum figure carries less weight than a line-item breakdown.

Airbnb filing steps

  1. File via AirCover for Hosts in the Airbnb Resolution Center within 14 days of checkout — or before the next guest checks in, whichever comes first.
  2. Attach pre-stay baseline photos alongside the damage photos. The before/after contrast is your single strongest evidence asset.
  3. Include an itemized professional cleaning or replacement estimate; a receipt alone without a forward-looking estimate is often insufficient.
  4. Message the guest through the Airbnb platform before filing — a timestamped notification strengthens your documented record.

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