Damage Claim Guide · Airbnb

How to file an Airbnb damage claim for Smoke Smell

If a guest caused a smoke smell at your Airbnb rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.

14-day filing window

Evidence checklist

Wide shot

Full-room photo immediately after checkout, with windows closed if possible, to document the smoking environment (ash trays, burn marks, discoloration on walls or ceilings).

Close-up

Close-ups of any physical evidence: ash, cigarette burns on surfaces or textiles, yellow/brown discoloration on walls, ceilings, or window treatments.

Repair Quote

Written, itemized quote from a professional odor remediation or deep-cleaning company covering ozone treatment, HVAC cleaning, and textile deodorization. Itemize each service separately.

ReceiptOptional

Invoice from a completed professional remediation service if treatment occurred before filing. Pair with the original quote to show the pre-authorized scope.

OtherOptional

Air quality assessment report or written statement from a certified remediation specialist confirming the presence of smoke odor. Strengthens the claim when physical evidence is limited.

Airbnb filing steps

  1. File via AirCover for Hosts in the Airbnb Resolution Center within 14 days of checkout — or before the next guest checks in, whichever comes first.
  2. Document the odor immediately after checkout with photos and, if possible, a short video noting any physical evidence of smoking.
  3. Obtain a professional odor remediation quote covering ozone treatment, HVAC cleaning, and soft-furnishing deodorization before submitting.
  4. Note the no-smoking policy in your listing as part of the claim — Airbnb considers confirmed policy violations when evaluating AirCover requests.

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