How to file an Airbnb damage claim for Missing Items
If a guest caused missing items at your Airbnb rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Evidence checklist
Wide shot
Full-room photo taken after checkout showing the location where the item should be — establishes the absence in context.
Close-up
Pre-stay photo of the item in place (from your baseline walkthrough or listing photos). The contrast between "present before" and "absent after" is your primary evidence.
Receipt
Original purchase receipt or proof of ownership for the missing item. Establishes replacement cost and proves the item existed before the stay.
Repair QuoteOptional
Replacement cost quote from a retailer or vendor if the original receipt is unavailable. Use current retail pricing for an equivalent item.
OtherOptional
Police report filed for stolen high-value items (electronics, jewelry, art). Required by most platforms when asserting theft rather than accidental removal. File within 24–48 hours of discovery.
Airbnb filing steps
- File via AirCover for Hosts in the Airbnb Resolution Center within 14 days of checkout — or before the next guest checks in, whichever comes first.
- Airbnb distinguishes between missing items (accidental removal) and theft. For high-value theft claims, attach a police report filed within 48 hours of discovery.
- Provide a pre-stay inventory photo of the item alongside a post-checkout photo showing it missing. Include a purchase receipt or current replacement quote.
- Message the guest through the Airbnb platform before filing to allow them to return or acknowledge the missing item — a documented response strengthens your case.
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