How to file an Airbnb damage claim for Damaged Electronics
If a guest caused damaged electronics at your Airbnb rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Evidence checklist
Wide shot
Full-room photo showing the electronic device in its normal position — establishes its placement and that it was a fixture of the rental.
Close-up
Close-up of the specific damage: cracked screen, bent casing, liquid damage indicator, or visible internal damage. Power the device on (if safe) to capture a photo of any on-screen malfunction.
Receipt
Original purchase receipt or order confirmation for the device. Establishes pre-claim value and purchase date — critical for countering depreciation arguments.
Repair Quote
Written estimate from an authorized repair center or electronics retailer for repair or like-for-like replacement. Specify the model number in the quote.
OtherOptional
Pre-stay baseline photo of the device showing it in working, undamaged condition. Required to counter claims that the device was already broken before the stay.
Airbnb filing steps
- File via AirCover for Hosts in the Airbnb Resolution Center within 14 days of checkout — or before the next guest checks in, whichever comes first.
- Include the device's original purchase receipt and a repair or replacement quote from an authorized service center, specifying the model number.
- Power the device on to photograph any malfunction or error state if it is safe to do so — this documents functional failure beyond visible physical damage.
- Attach a pre-stay baseline photo of the device in working condition; claims without a before/after comparison are more likely to be disputed.
Build a stronger Airbnb damage claim in minutes
HostClaim organizes your evidence, tracks your deadline, and walks you through every filing step.
Build your Evidence Packet · $29