How to file an Airbnb damage claim for Broken Windows
If a guest caused broken windows at your Airbnb rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Evidence checklist
Wide shot
Full-room or exterior photo showing the broken window or glass panel in context — establishes location, size, and whether the break is interior or exterior facing.
Close-up
Close-up of the break pattern: spider cracks, impact point, missing glass sections. Photograph from both interior and exterior sides if safely accessible.
Repair Quote
Written, itemized estimate from a glazier or glass repair company covering the full replacement: glass panel, frame repair if needed, and labor. Specify the dimensions and glass type (e.g., double-pane, tempered).
OtherOptional
Police report if the break appears to be caused by a projectile, forced entry, or vandalism. File within 24–48 hours of discovery and attach the full report, not just the case number.
Airbnb filing steps
- File via AirCover for Hosts in the Airbnb Resolution Center within 14 days of checkout — or before the next guest checks in, whichever comes first.
- Photograph the break from both interior and exterior if accessible. Capture the impact point close-up to document the cause of the break.
- Obtain a written estimate from a licensed glazier specifying glass type, panel dimensions, and whether frame repair is required.
- If the break was caused by forced entry or vandalism, file a police report and attach it — Airbnb weighs external incident documentation in AirCover decisions.
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