How to file an Airbnb damage claim for Broken Furniture
If a guest caused broken furniture at your Airbnb rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Evidence checklist
Wide shot
Full-room photo showing the broken piece of furniture in context — establishes its placement and overall condition.
Close-up
Close-up of each break, crack, or structural failure point. Capture multiple angles to show the extent of damage and rule out pre-existing wear.
Repair Quote
Written, itemized estimate for professional repair or full replacement from a furniture vendor or repair specialist. A per-item breakdown carries more weight than a lump sum.
ReceiptOptional
Original purchase receipt or proof of value for the damaged item. Establishes pre-claim replacement cost and counters depreciation arguments.
Airbnb filing steps
- File via AirCover for Hosts in the Airbnb Resolution Center within 14 days of checkout — or before the next guest checks in, whichever comes first.
- Attach pre-stay baseline photos of the furniture alongside post-checkout damage photos. The before/after contrast is your strongest evidence asset.
- Include an itemized repair or replacement estimate from a professional vendor; a receipt alone without a forward-looking cost estimate is typically insufficient.
- Message the guest through the Airbnb platform before filing — a timestamped notification in the platform thread strengthens your documented record.
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