How to file an Airbnb damage claim for Broken Furniture
If a guest caused broken furniture at your Airbnb rental, you have a limited window to document the damage and submit a claim. This guide walks you through every step.
Platform Pro-Tip
AirCover requires you to submit your reimbursement request before your next guest checks in, or within 14 days of checkout—whichever is earlier. Time is critical.
Evidence checklist
Wide shot
Full-room photo showing the broken piece of furniture in context — establishes its placement and overall condition.
Close-up
Close-up of each break, crack, or structural failure point. Capture multiple angles to show the extent of damage and rule out pre-existing wear.
Repair Quote
Written, itemized estimate for professional repair or full replacement from a furniture vendor or repair specialist. A per-item breakdown carries more weight than a lump sum.
ReceiptOptional
Original purchase receipt or proof of value for the damaged item. Establishes pre-claim replacement cost and counters depreciation arguments.
Airbnb filing steps
- File via AirCover for Hosts in the Airbnb Resolution Center within 14 days of checkout — or before the next guest checks in, whichever comes first.
- Attach pre-stay baseline photos of the furniture alongside post-checkout damage photos. The before/after contrast is your strongest evidence asset.
- Include an itemized repair or replacement estimate from a professional vendor; a receipt alone without a forward-looking cost estimate is typically insufficient.
- Message the guest through the Airbnb platform before filing — a timestamped notification in the platform thread strengthens your documented record.
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